Terms and Conditions
Welcome to www.swasthyashailee.com The following are the rules (“Terms”) that govern the use of the www.swasthyashailee.com website (“Site”). By using, adding information, or visiting the Site, you expressly agree that you have read, understood and are bound by the terms and conditions set out herein and all applicable laws and regulations governing the Site, including but not limited to any additional or amended terms or condition as applicable from time to time, regardless of how you subscribed to or use the services.
2. What is “Swasthya Shailee” or “www.swasthyashailee.com ” or “ mobile application”
a. The domain name acquired as www.swasthyashailee.com , an internet based portal or website, and Swasthya Shailee, a mobile application, is owned and operated by ZenSyon LifeSciences Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter, referred to as “Swasthya Shailee” or “We” or “Our” or “Us” or “Company” or “ ZenSyon Private Limited”). The domain name and the mobile applications are collectively referred to as “Website” which provides a venue to the users of www.swasthyashailee.com to buy the products listed / displayed at www.swasthyashailee.com
3. "Vendor" / "seller" / "affiliates"
a. Shall mean the person or any legal entity who offers for sale, sells, Offers, displays, the products on the online shopping platform provided by Shopping. Swasthya Shailee / Swasthya Shailee mobile app / www.swasthyashailee.com / Swasthya Shailee / website and delivers the ordered products to the customers.
4. “You” or “Your” or “Yourself” or “User”
a. The Services would be made available to such natural persons who have agreed to become buyers on the Website after obtaining due registration, in accordance with the procedure as determined by Swasthya Shailee, from time to time (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). The Services are offered to the Users through various modes which shall include issue of discount coupons and vouchers that can be redeemed for various goods/ services offered for sale by the Sellers. To facilitate the relation between Sellers and the Users through the Website,SwasthyaShailee shall send to the Users (promotional content including but not limited to emailers, notifications and messages.)
b. You agree and acknowledge that the Website is a platform that Users and Sellers utilize to meet and interact with another for their transactions. Swasthya Shailee is not and cannot be a party to or save as except as may be provided in this document control in any manner, any transaction between the Users and Sellers.
5. Laws applicable
b. The Indian Contract Act, 1872 (“Contract Act”);
c. The (Indian) Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian)
d. Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian)
e. Information Technology (Intermediaries Guidelines) Rules, 2011;
f. The Drugs and Cosmetic Act, 1940 (“Drugs Act”), read with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules”);
g. The Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954; and
h. The Consumer Protection Act, 1986.
6. Content on the Website
b. The contents on the Website information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content, contains
i. Third party seller content (“Seller Content”)
ii. As well as in-house content provided by of Swasthya Shailee (“Swasthya Shailee Content”) (collectively, “Content”).
iii As well as Doctors / Experts / Bloggers blogs will be as (Swasthya Shailee Blogging content)
c. The Swasthya Shailee Content is the property of Swasthya Shailee and is protected under copyright, trademark and other laws. User shall not modify the Swasthya Shailee Content or reproduce, display, publicly perform, distribute, or otherwise use the Swasthya Shailee Content in any way for any public or commercial purpose or for personal gain.
d. Swasthya Shailee Blogging Content is the property of Doctors / Experts / Bloggers blogs who has written the blogs on their experience in there clinics day to day life and it is been written by professional Doctors / Experts / Bloggers blogs this content can be shared for personal usage or others any commercial purpose usage or reproduce, display, publicly perform, distribute, or otherwise use this for commercial usage shall not be allowed without professional Doctors / Experts / Bloggers consent.
7. Intellectual Property
a. The Site and its original content, features and functionality are owned by Swasthya Shailee and or its partners affiliates and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
a. Can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Website.
9. Governing Law
a. This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Mumbai, Maharashtra, India, without giving effect to any principles of conflicts of law.
a. We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
11. “Registered User” "Customer" / "Buyer"
a. Registration of the “Registered user”, “Customer”, “Buyer” on the Website is Mandatory. The User agrees and undertakes always to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's user ID and Password for any purpose whatsoever without proper authorization from such party.
b. “Registered user”, “Customer”, “Buyer” Mean the person, Individual, Family, or any legal entity that accepts the offer for sale on www.swasthyashailee.com by placing an order for and or purchases any products offered for sale on site.
c. The registration on or use/ access of the Website is only available to natural persons, other than those who are ‘incompetent to contract’ under the Contract Act, 1872. That is, persons including minors, un-discharged insolvents etc. are not eligible to register on, or use/ access the Website.
d. Means and includes you and/or any person, individual, family or an entity including Vendor/Seller using or accessing the services provided on this Site and any person who access or avail this site of the Company for the purpose of hosting, publishing, sharing, transacting, displaying or uploading information or views and includes other persons jointly participating in using the Site.
e. For the purposes of transacting with Sellers through the Website, the Users are required to obtain registration, in accordance with the procedure established by Swasthya Shailee in this regard. As part of the registration process, www.swasthyashailee.com may collect the following personal information from the Users:
i. Name of the User;
ii. User ID;
iii. Email address:
iv Address (including country and ZIP/ postal code);
v. Other Address (including country and ZIP/ postal code) which might be used to send product (s) to others friends and family members by user
viii. Phone number;
ix. Password chosen by the User;
x. Valid financial account information; and
xi. Other details as the User may volunteer.
g. A registered id can only be utilized by the person whose details have been provided and Swasthya Shailee does not permit multiple persons to share a single log in/ registration id. However, a registered user, being also a parent or legal guardian of a person ‘incompetent to contract’ such as minors or persons with unsound mind, would be permitted to access and use the Website for the purposes of purchasing Medicine or other Lifestyle and OTC products or services, on behalf of such persons.
h. User are responsible for the security of User's password and for all transactions undertaken using User's password through our service. User confirms that he/she is the authorized holder of the credit card or the original account holder used in the transactions under this Site. Swasthya Shailee will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of user's ID/password/credit card number/account details number for using Swasthya Shailee Services.
i. The user also agrees and undertakes to immediately notify Swasthya Shailee of any unauthorized use of the user's password or user ID and to ensure that the user logs off at the termination of each session at the website. Swasthya Shailee shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.
j. User / You agree and acknowledge that You would
i. Create only one account;
ii. Provide accurate, truthful, current and complete information about himself and his beneficiaries as prompted when creating Your account by the registration form ("Registration Data") on the Website and in all their dealings through the Website;
iii. Maintain and promptly update Your account information;
iv. Maintain the security of Your account by not sharing Your password with others and restricting access to Your account and Your computer;
v. Promptly notify Swasthya Shailee if You discover or otherwise suspect any security breaches relating to the Website; and
vi. Take responsibility for all activities that occur under Your account and accept all risk of unauthorized access.
vii. Furthermore, the User grants Swasthya Shailee the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services
viii. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provides any information that is untrue, inaccurate, not current or incomplete or Swasthya Shailee has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Swasthya Shailee shall have a right to suspend or terminate User's registration and refuse any and all current or future use of the Website and/or any Service.
k. Prohibited Activities by the Users
i. You agree that you shall not host, display, upload, modify, publish, transmit, update or share any information on the Site, that
ii. Belongs to another person and to which you do not have any right to harm minors in any way
iii. Infringes any patent, trademark, copyright or other proprietary rights.
iv. Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature.
v. Impersonate another person;
vi. Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Swasthya Shailee
vii. Violates any law for the time being in force.
viii. Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
ix. Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
xi. Violating or attempting to violate the integrity or security of the Website or any Swasthya Shailee Content
xii. Transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of Services by Swasthya Shailee
xiii. User intentionally submitting on the Swasthya Shailee any incomplete, false or inaccurate information or making any unsolicited communications to other Users on the website or publicly.
xiv. Any User attempting to decipher, decompile, disassemble or reverse engineer any part of the Website, or
xv. Copying or duplicating in any manner any of the framing or hotlinking or deeplinking any Swasthya Shailee Content. or other information available from the Swasthya Shailee
l. Swasthya Shailee upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned in Clause above, shall be entitled to disable such information that is in contravention of Clause 8.k. Swasthya Shailee shall be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
12. Age of the Customer
a. You hereby represent and warrant to the Company that you are at least eighteen (18) years of age or above and are capable of entering, performing and adhering to these Terms and that you agree to be bound by the following terms and conditions.
b. Our Customers or Users must be over 18 years of age and registered with us. Swasthya Shailee is not intended for children under the age of 18. We will not knowingly collect information from Swasthya Shailee visitors in this age group.
c. While individuals under the age of 18 may utilize the Service of the site i.e. www.swasthyashailee.com they shall do so only with the involvement & guidance of their parents and / or legal guardians, under such Parent /Legal guardian.s registered account.
d. You agree to register prior to uploading any content and / or comment and any other use or services of this site and provide your details including but not limited to complete name, age, email address, residential address, contact number.
13. Changes / Revision / Amendments
c. Changes to This Agreement We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service.
d. Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.
14. Links To Other Sites
a. Our Site may contain to third-party sites that are not owned or controlled by Swasthya Shailee
c. “Authorized Site Visits” You agree to all our terms and Conditions stated by mere visit or by making a purchase on www.swasthyashailee.com also, you agree that you are only authorized to visit, view, and retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify, scrape, or otherwise distribute the material on this Site for any commercial use, or for any purpose other than as described in these Terms.
d. Swasthya Shailee reserves the right to send transactional emails and SMS's related to any order placed by a customer and the customer agrees that the same will not tantamount to spam. By submitting your mobile number, you agree to receive calls/SMS's from Swasthya Shailee or its authorized representative, irrespective of your registration on Do Not Disturb (DND) with your telecom service provider.
b. Any clause of terms and conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.
c. Communication with Users Swasthya Shailee reserves the right to communicate with Users regarding this site and User's use of this site or any product or service purchased by User on this site.
16. Typographical Errors / Mistakes
a. In the event a product is listed at an incorrect price or with incorrect information or Incorrect picture due to typographical error or error in pricing or product information received from our Vendors or suppliers, Swasthya Shailee shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Swasthya Shailee shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged.
b. If your credit/debit card has already been charged for the purchase and your order is cancelled, Swasthya Shailee shall issue a credit to your credit/debit card account in the amount of the charge or Credit your balance in your My account section using which you can buy any other things from your account.
c. Or you can also claim a refund request by raising refund in your My Account section
17. Product Description and Pricing
a. Registration on the Website and the access to the information provided on the Website is free Swasthya Shailee does not charge any fee for accessing, browsing and buying through the Website. The User agrees to make all payments directly to the respective Seller for purchase of goods from such Seller. The Sellers may choose to either personally collect such payment from the Users or may use the services of collection agents duly appointed in this regard.
b. The Users agree and acknowledge that it shall not hold Swasthya Shailee responsible for any loss or damage caused to the User during the process, due to any acts or omission on the part of third parties viz. the Seller or the collection agents or for any actions/ omissions which are beyond the control of Swasthya Shailee or its partners, vendors, suppliers.
c. Packing charges will be added for bottles of 250 ml , 450 ml, 500 ml , 750 ml and 1 Litre shall be charged extra as per applicable
d. Before placing an order you are advised to check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.
e. Swasthya Shailee and / orSwasthya Shailee Vendor / Seller, will attempt to be as accurate as reasonably possible while providing Product descriptions and pricings. Pricing on any product(s) as is reflected on the Website may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected. However, Swasthya Shailee or Seller do not warrant that descriptions or other content or prices related to the Products or other information and content contained in this Swasthya Shailee website is accurate, complete, reliable, current, or error-free. If a Product showcased on this Swasthya Shailee website is found by You not to be as described, upon receipt of the same in pursuance to placing an order on the Seller through the Site, your sole remedy is to return it in unused (seal intact) condition to the Seller or Swasthya Shailee (as the case may be).
f. In the event if the payment has been processed by VendorSeller for the returned Product(s), the refund amount shall be credited to your credit/debit card account and the same shall be duly notified to by email to your email address provided at the time of registration.
g. All prices and availability of products are subject to change without prior notice at the sole discretion of Swasthya Shailee.
h. Swasthya Shailee shall try and keep the maximum retail price (“MRP”) of all of its Products as accurate as possible. However, there may be instances where the MRPs shown on the website may vary from the actual MRPs on Swasthya Shailee bill. Such a situation may occur, for example, if the MRP of a Product were to change after Swasthya Shailee has procured it for selling it to a User. In that case, the User shall be informed of the new MRP at the stage of processing the order and before the acceptance of the order by Swasthya Shailee.
k. Swasthya Shailee may introduce reward schemes, promotional offers, concessions, discounts, co-branded offers, or Co-branded coupons, etc. that shall be solely as per Swasthya Shailee discretion and Swasthya Shailee reserves its right to introduce and terminate such offers/schemes, etc. anytime without assigning any reason.
a. You shall indemnify and hold harmless to Swasthya Shailee and (as applicable) Swasthya Shailee parent, Swasthya Shailee, its affiliates, independent contractors, service providers, consultants, subsidiaries, affiliates, third-parties and Swasthyashailee Wellness board Doctors , Professionals, Bloggers, their respective officers, directors, agents, and employees, from any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees and cost, caused by or arising out of claims based upon the use of User's actions or inactions, Including but not limited to any warranties, representations or undertakings or in relation to the non-fulfillment of any of its obligations under this Agreement or arising out of the User's infringement of any applicable laws, Regulations including but not limited to Intellectual Property Rights, Payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. arising from or related to
i. Your access to or use of Website
iii. Your violation of any rights of another person/ entity, including infringement of their intellectual property rights
iv. Your conduct in connection with the Website.
v. This clause shall survive the expiry or termination of this Agreement.
19. Shipping & Delivery Policy for Products
a. We ship only in India and for domestic (India) buyers as of now, orders are shipped through registered domestic courier companies and/or speed post only. Orders are generally shipped on the same day or the next day but may take up to 10 days working days depending on the number of orders and external factors from the date of placing order and delivering of the shipment subject to the courier Company / post office norms.
b. Swasthya Shailee is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10 working days (maximum) from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to address registered by buyer at the time of placing the order(s).
c. Swasthya Shailee is in no way responsible for any damage to the order while in transit to the buyer.
d. Shipping is free all over India unless specified on the product page or informed explicitly by our customer care prior to the shipping. Or if the order value is above Rs. 500 or as per informed on the page.
e. You agree to receive calls from Swasthya Shailee and its agents, merchants, courier partners seeking clarification/information regarding your order and any other related information as and when required and disclaim any liability of Swasthya Shailee in this regard.
f. Packing charges will be added for bottles of 250 ml , 450 ml, 500 ml , 750 ml, 1 Litre and 2 Litre shall be charged extra as per applicable
g. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost towards re-delivery shall be claimed from you.
h. In India, some state governments levies the Octroi charge(s) when the product enters the state. The Octroi charge(s) is/are payable by the recipient at the time of delivery. The courier will collect the Octroi amount from the recipient at the time of delivery.
i. If you have any query regarding our Shipping & Delivery Policy, feel free to contact us on +918369048029.
j. None of the orders will be delivered if any customer / buyer does any chargeback transaction or disputes on the payment with our payment gateway or banker for the return of the payment. No deliveries will be delivered till the time all the disputes resolved between banker and you and the green signal received with confirmation of payment from our banker.
k. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. So we reserve the right to cancel the order, which is not lawful to fulfill. In that case the remitted amount for the cancelled order will be refunded back.
l. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Generally delivery of the ordered products takes 7 to 10 working days, from the date of purchase.
m. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full Kilogram.
n. The User agrees not to make any bulk purchase to indulge into any reseller activities. In case of any such instances, Swasthya Shailee reserves all rights to cancel the current and future orders and block the concerned User account.
o. Delivery of orders would be done address specific not person/time specific.
20. Order Tracking Facility
You understand and agree that Swasthya Shailee and this Site also provides hosting services to its VendorSellers to also provide 'Order Tracking Facility' to the Registered Users in respect of their orders placed with Swasthya Shailee VendorSeller. All such Order Tracking Information and results are third party user generated contents. Swasthya Shailee neither initiates the transmission nor selects the sender and receiver of the transmission nor selects nor modify the information contained in the transmission. Swasthya Shailee has no control over the third party agencies/partners generated contents (depends on the input made by the third party agencies/partners) and shall not be liable for the same in any manner. Swasthya Shailee VendorSeller provide the said facility as a free service, without any obligation to do so. However, it assumes no responsibility for any inaccuracies that may creep in such information provided to the Users or in regard to the timeliness of such information.
21. Order Cancellation
i. Non-serviceable Pin code,
ii. Limitations on quantities available for purchase,
iii. Inaccuracies or errors in product or pricing information,
iv. Any quality complaints received about manufacturer
v. Any Problems identified by our quality assurance team or complaint received about any specific product / batch.
vi. Problems identified by our credit and fraud avoidance department.
vii. Any Fraudulent address or any Fraudulent transaction done by using Credit card , Debit card or Net Banking
viii. Or any bank original user stops the transaction
ix. Wrong / fake address of the user
b. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion / partially of your order is cancelled or if additional information is required to accept your order. Or any delay for partial product (s).
c. Any single product with Multiple quantity on any offer with a doubt of commercial usage. Swasthya Shailee will cancel the order and do the refund with deduction of 5% as a transaction charges
d. Multiple users with same delivery address and multiple quantity Swasthya Shailee will cancel the order and do the refund with deduction of 5% as a transaction charges
i. We also understand that various circumstances may arise leading you to want to return a product or products that are not defective, such as when the patient no longer requires the medication. In these cases, we may allow the return of unopened, unused products If you cancel your order before your product has shipped, we will refund the entire amount. As per Refund and Return Policy
If the cancellation is after your product has shipped, contact Customer Support and inform them of the same.
ii. Cancellations are allowed without any question asked with reversal of full amount paid by the customer. However, it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer-Care team immediately at +918369048029 or email@example.com to assist you in cancellation of the order. If Order is cancelled before shipment then we will refund 100 % of the amount.
iii. Cancellation will be accepted by verification of the product and product batch number which was shipped and printed on Invoice it should match to the returned product. As per our records while shipping.
iv. In case of any Octroi paid by the courier company while delivering the product (s) and order is cancelled Customer will have to bear the Octroi charges for the same as well for return city if any.
22. Do not accept the product shipment and refuse to accept the shipment as well as return the shipment immediately with the same courier
23. Immediately notify our Customer Care team at +918369048029 or firstname.lastname@example.org, we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.
24. Any opened product or seal broken product will not be accepted as return.
i. In case of different product dispatched: Do not worry, if upon delivery of the product(s), you discover that we have dispatched a different product(s), we will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products in unopened / sealed condition.
ii. Immediately notify our Customer Care team at +918369048029 or email@example.com .
iii. You have to notify immediately within 7 working days
iv. Please note that the packing picture shown on the website may or may not be the same as Manufacturer keep on changing incase of the product return is due to packing change it will not be accepted as a normal return or different product dispatched
vi. Please notify if you received expired product in 24 hours only
vii. Immediately notify our Customer Care team at +918369048029 or firstname.lastname@example.org.
viii. You have to notify immediately within 7 working days
ix. Please note in Ayurveda there are lots of products for example Arka and Asava which do not have Expiry date by any manufacturer hence if any product with no expiry date is found Swasthyashailee Wellness /www.swasthyashailee.com / SWASTHYASHAILEE WELLNESS will not accept return / refund process and it will not be executed.
x. If Order is cancelled by customer after product has been shipped then customer has to pay 20 % of the Restocking charges product cost and shipping charges with thru that means Swasthyashailee Wellness to Customer and return from customer to Swasthyashailee Wellness.
xi. If order is cancelled by customer and order contains Bottles packing charges of Rs. 20 will be debited from the customer account while refund.
a. ‘Return’ is defined as the action of giving back the item purchased by the customer to the Swasthya Shailee on the www.swasthyashailee.com website.
b. A return can be requested by a customer when any of the following situation arises –
i. Ordered Item(s) is lost or damaged during transit or Product(s) was/were missing.
ii. Ordered item(s) is past it expiry date( in case of printed expiry date)
iii. The wrong item(s) was/were received.
a. Damaged or Seal broken on Product
b. Part/Accessory missing
c. item not Compatible
d. Seller Description/Specification Wrong
e. Defective (Functional issues)
f. Product not working and Manufacturer claims invalid Invoice
g. less quantity delivered by Swasthya Shailee
iv. There certain products for exampleBhasma, Ghruta (Medicated Ghee) Arka and Asava in Ayurveda which has no Expiry or old manufactured products which are not expired www.swasthyashailee.com / SWASTHYASHAILEE WELLNESS in any case will not be liable for return or refund in case or no Expiry date return condition. It is as per manufacturer expiry where Swasthya Shailee
v. If any of above case is found to be true, Swasthya Shailee can either re-ship you the missing / actual product(s) or can initiate a refund equal to the price of missing / actual product(s) as per invoice.
vi. We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong item, Swasthya Shailee shall not be entitled to any return/refund.
vii. In the case of any missing or wrong product(s), the customer needs to raise the request within 24 hours from the time of delivery.
viii. In case, wrong product(s) is/are delivered, you will need to ship the product(s) to us and we will ship a replacement immediately or will initiate a refund.
ix. In the case of missing product(s), we will ship you the missing product(s) or will initiate a refund.
x. All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
xi. In the event the Seller accepts the return request raised by the customer, the customer will have to return the product(s) and then the refund shall be credited to the customer’s account within 7 to 10 working days on your Credit card, net banking, debit card or as per transaction initiated.
xii. Refund will only be processed after a quality check of the product by experts of www.swasthyashailee.com / SWASTHYASHAILEE WELLNESS.
xiii. All order/sub orders cancelled will be refunded as per the payment mode selected by customer except for COD/Cheque paymode, where refund shall be processed via Cheque
xiv. Charges displayed on the site includes only the cost of the product., Service fee for payment, facilitation fee and shipping charges will be levied/charged extra as applicable..Similarly for any applicable refunds the full amount, which has been charged, is refunded.
xv. For reported defects on products with manufacturer's warranty the customer needs to contact the relevant service center of the manufacturer, respectively. Swasthya Shailee shall not be held responsible for any refund claim in such a case from the customer.
xvi. Swasthya Shailee reserves the right to cancel / cross verify any order placed using Credit Card which holds International Billing Address.
xvii. Swasthya Shailee reserves the right to cancel any order placed which is not available, out of stock or in short supply.
xviii. For reported defects on products with manufacturer's warranty the customer needs to contact the relevant service center of the manufacturer, respectively. Swasthya Shailee shall not be held responsible for any refund claim in such a case from the customer.
xiv. Octroi charges may be levied on some products displayed on the site. These charges are not refundable and shall be borne by the customer. In the event of cancellation of the order the Octroi charges levied shall not be refunded as well Octroi charges may be applicable Customer end while and delivery and return also this charges will not be refunded.
xv. We Swasthya Shailee as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
xvi. Swasthya Shailee shall not be liable for any delay / non-delivery of goods due to flood, fire, wars, acts of God or any cause that is beyond the control of the company and no responsibility or liability of any violation of local or international laws that may be incurred by your visit and/or transaction/s on this web-site.
xvii. In the event if the payment has been processed by VendorSeller for the returned Product(s), the refund amount shall be credited to your credit/debit card account and the same shall be duly notified to by email to your email address provided at the time of registration.
xviii. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
xix. In case the Seller / Vendor rejects the return request of the Buyer, and Buyer raises a dispute, then Swasthya Shailee will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is entitled to any refund.
1. No Return/Refund will be initiated to any customer in case of quality concern. We sell/ship best quality of products available in market. Images display along with Products are only for general information purpose and can differ from actual products in physical aspects such as size and color.
2. If a customer enters wrong shipping address at the time of checkout, Swasthya Shailee is not liable for any refund.
All return product(s) should be unused and should be sent back along with original box and invoice to:
Swasthya Shailee, Nerul, Navi Mumbai-
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days.
In Case of any query feel free to Contact Us
a. The Company does not warrant that this site, its servers, or e-mail sent are free of viruses or other harmful components. The company will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damage.
b. The company will not be responsible for any damage suffered by Customers from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.
c. You must always consult a registered medical practitioner, as defined under the Drugs Act (“Registered Medical Practitioner”) with any questions or concerns you may have regarding the suitability of any drug offered for sale by the Sellers on the Website, in light of your individual needs and medical conditions.
d. The information provided on the Swasthya Shailee or through our services / blogs / Content is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.
e. The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.
f. Swasthya Shailee does not endorse any views or opinions that may be included in the Website Content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and Swasthya Shailee.
g. Reliance on any information appearing on the Website, whether provided by Swasthya Shailee, its content providers, visitors to the Website or others, is solely at Your own risk, and Swasthya Shailee shall not bear any liability for any loss/ injury that may arise due to Your reliance on any information published on the Swasthya Shailee Website. You further acknowledge and agree that should any claim/ damage/ liability arise as a result of any reliance placed by You on any information published on the Website, the manufacturers/ Sellers from whom said content is obtained and made available on the Website shall be solely responsible for any claim/ damage/ liability arising as a result of any reliance being placed by the User on said content, and Swasthya Shailee shall have no liability in relation to the same.
h. Any Opinion received on your questions / Problems by our expert Doctors / Medical Practitioners are for Information purpose only You / User have to consult Doctor / Medical Practitioner on one to one basis no claims shall be accepted / Entitled on Swasthyashailee Wellness / Its affiliate Doctor (s) / Medical Practitioner / Directors/ Employee/ Suppliers / Teams for any claim of the misuse of the medicine overdose or any other medical problem.
i. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Swasthya Shailee for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, Swasthya Shailee may allow authorized third parties to place or recognize a unique cookie on the User’s browser. Swasthya Shailee does not store personally identifiable information in the cookies.
j. Users must never avoid or cause any delay in obtaining medical advice from a Registered Medical Practitioner or disregard any such medical advice duly obtained, because of any information provided on the Website. If you have or suspect that you have a medical problem or condition, please contact a Registered Medical Practitioner immediately.
k. NO REGISTERED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING THE CONTENT, WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE SERVICES OR THROUGH ANY OTHER COMMUNICATIONS FROM US.
l. The company will not be liable for purchase, use, overdose of medicines and the risk associated, the customers are requested to consult the doctor before placing any order online for purchase of products.
m. The process of registration will be mandatory for all our customers who agree and acknowledge that he/she shall be solely responsible for the conduct and that the company reserves the right to terminate your rights to use the service immediately, notwithstanding penal provisions under the Indian cyber laws or any other law for the time being in force.
n. The company shall not be liable for any delay / non-delivery of goods due to flood, fire, wars, Terror attacks, earth quake, tsunami, strike, National Public holidays, acts of God or any cause that is beyond the control of the company and no responsibility or liability of any violation of local or international laws that may be incurred by your visit and/or transaction/s on this web-site.
o. In no event shall the company and its directors, officials, representatives and employees be liable for any damages or claims relating to products sold through its various platforms and will not be liable for direct, indirect, punitive, incidental, special or consequential damages or for any other damages.
p. The availability of products is subject to change without prior notice at the sole discretion of the company and orders can be cancelled if the product goes out of stock or any other reason. The company reserves the right to refuse or cancel any order placed for a product that is wrongly priced in the website even if the order has been confirmed and/or payment been levied via credit or debit card.
q. In a credit/debit card transaction, you must use a credit /debit card that is issued in the name of the Customer. The company will not be responsible for any credit/debit card fraud because of the card being misused. The liability to use a credit/debit card fraudulently will be on the customer.
r. The company will charge freight or handling charges or shipping charges or statutory taxes as applicable as decided by the company.
s. The company shall have no liability to you for any delay or interruption in access to the Site irrespective of the cause.
t. You are advised to independently verify the bona fides of any particular seller that you choose to deal with on the Website and use your best judgment in that behalf. Swasthya Shailee, accepts no liability for any errors or omissions, whether on behalf of itself or its Sellers or third parties.
u. Notwithstanding anything contained herein, v acts only as booking agent to facilitate / integrate transactions between the Buyers and Sellers through various platforms (online web store, print ads, call center, mail order catalogues, SMS etc.) for various Vendors and shall in no way be responsible for any quality of product, replacement, damages, additional cost, losses, expenses and/or taxes incurred by Users qua the products. In no event shall Swasthya Shailee, its directors, officials, representatives and employees are liable for any damages relating to products sold through its various platforms including but not limited to Swasthya Shailee.
v. Presently, the browsing and buying service(s) of Swasthya Shailee are being offered free of cost. However, Swasthya Shailee reserves the right to charge a fee for any or such facilities as an when applicable by just notifying on the Swasthya Shailee website. The Same charges will be applicable from the time when it published on the website.
w. The User agrees to use the services provided by Swasthya Shailee, its affiliates, consultants and contracted companies, for lawful purposes only.
27. Online Payments and other Activities
a. In a credit card transaction, you must use your own credit card. Swasthya Shailee will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Swasthya Shailee reserve the right to cancel all past, pending and future orders without any liability.
b. Swasthya Shailee will not be responsible for any damage suffered by users from use of the services / products on this site or from this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the Vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.
c. The Swasthya Shailee Gift Certificate issued by Swasthya Shailee shall be sent to and linked with the email id mentioned during the order placement only.
Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments.
Swasthya Shailee is not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. Disclose your personal information in a public environment at your own risk.
The Information Swasthya Shailee may collect
User-provided Information: When you register for, browse and use the Website, you may provide to Swasthya Shailee “identity information” (such as your name, email address, address, home or mobile telephone number etc.). You may also be able to add a picture of yourself. Or your social network account If you decide to register through or otherwise grant access to a third-party, social networking or authentication service that we may make available (“Authentication Service“), such as Facebook Connect or Google, Swasthya Shailee may also collect any such “identity information” that you have provided to the Authentication Service from the account you have with the Authentication Service.
Details of transactions by your Facebook friends and other Facebook users generated by you through our Service. If you choose to provide such information, during registration or otherwise, you are giving Swasthya Shailee the permission to use and store it consistent with this policy. Therefore, please understand that when you sign in with Swasthya Shailee, you are not anonymous to us.
IP Addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. We may also collect such information from your Facebook friends and other Facebook users who use the Service. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
The Way Swasthya Shailee Uses Information
Swasthya Shailee uses the information that you provide or that we collect in order to establish and enhance our relationship with you. Swasthya Shailee generally uses the information you provide or that we collect to operate, maintain, enhance, and provide all of the features and services found on the Website. If you have given Swasthya Shailee consent, we may use your personally identifiable information to provide you with information about Swasthya Shailee features, services and other offerings that may be of interest to you. We may also send information or offers to groups of users on behalf of other businesses / affiliates. When Swasthya Shailee Discloses Information
The User agrees to provide authentic and true information. Swasthya Shailee reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found to be false, not to be true (wholly or partly), Swasthya Shailee shall in its sole discretion reject the registration and debar the User from using the Services available on its website, and / or other affiliated websites without prior intimation whatsoever.
Social Networks: Swasthya Shailee will disclose your personal information if you have explicitly agreed that we may do so. In particular, we will disclose personal information where you have elected to connect your account on our Website to a social network or other similar service (e.g., Facebook, Twitter or Google), or have elected to have your activity on our Website published to a social network or other similar service (e.g., Facebook. Twitter or Google). To control the information that you share, you should review and, if appropriate, modify your privacy settings on such services.
Reviews, Comments and other content Users of our website may post reviews, comments and other content; as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". In case a user uses a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content, Swasthya Shailee reserves the right to remove, refuse, delete or edit any content that violates these Conditions of use and, or terminate your permission to access or use our website or the written content.
Required by Law: Swasthya Shailee may also disclose user information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and other governing bodies.
Merger or Acquisition: In the event that Swasthya Shailee is acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from users as part of such merger, acquisition, sale, or other change of control. As well Swasthya Shailee may communicate our Merger or Acquisition to you in the form of mail or News on our website or any other media as on when required and possible.
Other Purposes: Swasthya Shailee also reserves the right to disclose user information that we believe, in good faith, is appropriate or necessary to take precautions against liability; protect Swasthya Shailee from fraudulent, abusive, or unlawful uses; to investigate and defend ourselves against any third-party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of the Website; or to protect the rights, property, or personal safety of Swasthya Shailee, our Users, or others.
Any Suspicious activity,fraudulent, abusive, hacking or unlawful usage activity with Swasthya Shailee if observed by our team from your particular IP Address or your User Login that shall be informed as on when required to law agencies or law enforcement agencies.
This Website Swasthya Shailee is only a venue where Users may meet and interact with one another for their sale and purchase transactions. Therefore, Swasthya Shailee acts as a facilitator for such sale and all commercial / contractual terms are offered by and agreed to between buyers and sellers alone. The commercial / contractual terms include without limitation price, shipping costs, date, period, mode of delivery, warranties related to products and services including after sales services related to products and services, etc., over which the seller has complete control and the same may be subject to change.
You agree, understand and acknowledge that Swasthya Shailee is an online shopping platform, a venue enabling the users to buy any product listed on the Site at the price indicated therein at any time from any place. You further agree and acknowledge that the Swasthya Shailee is not involved in any sale and purchase of goods/products listed on this Site. Swasthya Shailee is only a facilitator, an intermediary and is not and cannot be a party to or control in any manner any transactions between the Vendor/Seller and the Customer/Buyer. Swasthya Shailee shall neither be responsible nor liable to mediate or resolve any disputes or disagreements between the Users and the Vendors.
Swasthya Shailee shall neither be liable nor responsible for any actions or inactions of Vendors and/or Sellers or any breach of conditions, representations or warranties by the Vendor or manufacturer of the products.
Swasthya Shailee does not sell or retail any products and does not ensure that the Users shall perform their obligations in respect of the transaction concluded on this Site and further expressly disclaims any warranties or representations express or implied in respect of quality, safety, merchantability, fitness for a particular purpose, or legality of the products listed and transacted on Swasthya Shailee
You further agree and undertake that you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
The Site is a channel of communication whereby the Users can reach a larger base to buy and sell items or services. Swasthya Shailee is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer. At no time shall any right, title or interest over the items vest with Swasthya Shailee nor shall Swasthya Shailee have any obligations or liabilities in respect of such contract. Swasthya Shailee is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of items, which are out of stock, back ordered, returned undelivered or otherwise unavailable. All items are offered only for a restricted time and only for the available supply/till stock lasts.
Swasthya Shailee accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
Swasthya Shailee is not responsible and shall not be responsible for any non-performance or breach of any contract entered into between Users.
All orders shall be pre-approved with an acceptable method of payment as established by Swasthya Shailee which may call for and require additional verification or information.
The address at which delivery of the product ordered by you are to be made should be correct and proper in all respects.
After the receipt of payment from the Buyer, the Vendor shall arrange for the delivery of the product to the buyer at the shipping address provided by the Buyer.
Any and all orders placed by you on this Site are a firm commitment to purchase and you are obligated to complete the transaction and not contest it in anyway.
Before placing an order you are advised to check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.
The medical information provided on this site is an information resource only, and should not be used or relied on for any diagnostic or treatment purposes. This information is not intended to be patient education, does not create any patient-physician relationship, and should not be used as a substitute for professional diagnosis and treatment neither this medical information is evaluated by FDA or any Government organization.
Please consult your healthcare provider before making any health care decisions or for guidance about a specific medical condition. Swasthya Shailee expressly disclaims responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered as a result of your reliance on the information contained on this site. Any product(s) is/are sold to you on the premise that you have received advice from a doctor and that you are not self-medicating. Swasthya Shailee does not endorse specifically any test, treatment, or procedure mentioned on the site.
By visiting this site you agree to the foregoing terms and conditions, which may from time to time be changed or supplemented by Swasthya Shailee. If you do not agree to the foregoing terms and conditions, you should not enter this site.
“We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.”
Disclaimer Of Warranties/Limitation Of Liability
USER ACKNOWLEDGES THAT THROUGH THIS SITE, Swasthya Shailee MERELY ACTS AS A FACILITATOR, IN ORDER TO FACILITATE HIGHEST QUALITY SERVICES TO THE USERS. Swasthya Shailee DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THIS SITE WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, BUT SHALL ENDEAVOUR TO ENSURE USER FULLEST SATISFACTION.
Swasthya Shailee WELLNESS IS NOT LIABLE FOR ANY CLAIMS AGAINST LACK OR DEFICIENCY OF SERVICES; NON-FULFILLMENT OR UNSATISFACTORY FULFILLMENT OF PRODUCTS AND SERVICES PURCHASED BY USER FROM THE THIRD PARTY. THUS, Swasthya Shailee SHALL NOT HAVE ANY LIABILITY WHATSOEVER FOR ANY ASPECT OF THE ARRANGEMENTS BETWEEN THE USERS OF THE SITE AS REGARDS THE STANDARDS OF PRODUCTS AND SERVICES. IN NO EVENT SHALL Swasthya Shailee BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY OTHER DAMAGES RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE PRODUCTS AND SERVICES; (B) THE COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS AND SERVICES; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF THE USER'S TRANSMISSIONS OR DATA; (D) ANY OTHER MATTER RELATING TO THE SERVICES; INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE WEBSITE.
Swasthya Shailee SHALL NOT BE HELD RESPONSIBLE FOR NON-AVAILABILITY OF THE WEBSITE DURING PERIODIC MAINTENANCE OPERATIONS OR ANY UNPLANNED SUSPENSION OF ACCESS TO THE WEBSITE THAT MAY OCCUR DUE TO TECHNICAL REASONS OR FOR ANY REASON BEYOND Swasthya Shailee CONTROL. THE USER UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE WEBSITE IS DONE ENTIRELY AT THEIR OWN DISCRETION AND RISK AND THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO THEIR COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.
THE CLAUSE SHALL SURVIVE THE TERMINATION OR EXPIRY OF THIS AGREEMENT